Larger organisations, and those that have taken a strategic decision to focus purely on their core competencies, have much to gain from the comprehensive outsourcing of functions like IT services. The benefits of doing this can be rapid and far-reaching, enabling the realisation of lower costs and improved efficiencies in the outsourced operation. The decision may be taken to outsource the operations of an entire IT team or to simply choose an area that has the potential to generate the greatest gains from the exercise. This might be a specific function, like support, or the identification of a particular application or part of a total infrastructure for outsourcing.
The key lies in enabling a greater level of flexibility from the exercise, allowing your organisation to perform better in a particular area and improve the overall service provided to your customers.
What we can do for you
- Jointly define and agree your support requirements..
- Provide a broad range of skills across hardware and software platforms.
- Operate at all cover levels, all the way to 24x7x365 if required.
- Expand and amend the available range of services as your requirements change.
What we recommend
Outsourced Infrastructure Management A comprehensive range of infrastructure management services designed to support your organisation and allow you to concentrate on your core business. Services include:
- Top-to-bottom support solutions from hosting and connectivity through system support and operations to application user support.
- 24x7x365 operations with jointly-developed Service Level Agreements (SLAs).
- Infrastructure management with planning and implementation services as well as rationalisation of existing architecture to provide ongoing cost savings.
- Single-point-of-contact helpdesk with full call logging and tracking.
- Capacity planning and scoping.
- Application and system performance tuning.
- Proactive system, network, application and interface monitoring.
- System and software upgrades and patching.
- System and application support drills including:
- system shutdown and start-up tests,
- single file data, database and complete system restoration,.
- web server, application server and database failover.
- Resilience services from simple cold standby servers to full disaster recovery planning.
- World class server housing facility with multi-bandwidth capabilities offering burstable bandwidth as needs dictate. Hosting facility containing state-of-the-art fire protection and high level security.
This entire approach is designed to be tailored to your precise requirements – at this level, all services are bespoke and fully underpinned by jointly-agreed SLAs for complete peace of mind.