Website Consultancy, Design and Development

24/7 Support

Support and Maintenance

Security service

Outsourcing and Remote Helpdesk

Datafeeds

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Skills

Products

Outsourcing and Remote Helpdesk

Services provided to improve organisational efficiency and allow you to benefit from the skills and experience of our dedicated support staff.

Full range of personnel available from hardware engineers and multi-platform server support professionals to software development and design teams.
Outsourcing arrangements from dedicated on-site teams to remote ad hoc support personnel according to requirements and budget.
Access to multi-skilled resources and mix and match teams as changing requirements dictate.
Tiered team approach to allow escalations to senior or specialist staff located at head office without the cost of that resource being passed on to the client.

Fast-track start up process for urgent requirements and short-term contracts.
Agreed service levels including key performance criteria and review meetings
Comprehensive online call tracking system.
Approvals process for proposed staff to ensure a fit with requirements and existing team.


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