The starting point for most organisations is simply to allow their IT support to be carried out by someone else so that they can dispense with the need for an in-house operation. This can be because your company is new or small or just because your business operates in a completely different area and you want your IT systems to be the least of your concerns. At this level, it may be that all you require is a helping hand with your IT systems – an organisation to turn to in the event that something goes wrong. This will give you the peace of mind that you seek but at a cost-effective level to reflect the extent and nature of your infrastructure.
What we can do for you
- Jointly define and agree your support requirements..
- Provide a broad range of skills across hardware and software platforms.
- Expand the available range of services as you grow.
What we recommend
Remote HelpdeskAn initial service level designed to allow you to benefit from the skills and experience of our dedicated support staff. It gives you:
:
- Access to a full range of skilled personnel from hardware engineers and multi-platform server support professionals to software development and design teams.
- Tiered team approach to allow escalations to senior or specialist staff without the cost of that resource being passed on to you.
- Agreed service levels including key performance criteria and review meetings. Comprehensive online call tracking system.